FESTIVAL FAQ

Accessing virtual film events:

Are the virtual screenings available to users located outside the US?
No. Due to screening rights restrictions, streamed films and conversations will only be accessible to people located within the US territories.


How will I receive access to the film and Q+A after purchasing a ticket?

You will receive an email link with links and instructions to access the film up to 30 minutes prior to scheduled start time. The film will only become available starting at the scheduled start time.

I won’t be able to watch the film at the scheduled start time.
Is there a way for me to still watch the film?

Yes. The streaming links to the films will be available for 24 hours after the initial start time, unless clarified otherwise in your confirmation email. Q+As will be recorded so that they are available for those who cannot join them live.

Will there be a Q+A with filmmakers after the films?
There will be a live moderated Q+A with filmmakers via Zoom (separate access link from film) after the first play of the film concludes. Audiences will be able to submit questions during the Q+A which will be selected by the moderator. Recorded versions of the Q+A will be available as well on our YouTube channel the following day.

How will I be able to watch the films?

After registering to a screening, you will receive an email with links to access the film and the Q+A for each film. The films will be streamed via JW Player which will open on an external link, accessible through PC, MAC, iPhone and Android. If you have a smart TV or casting abilities – you can share the screen of your computer of smartphone to your TV.

Can I share the screening link with others?
No. Links to films are only for the individual who purchased a ticket. You may not forward or share the link with others.


How to use Zoom for live Q+As:

Joining a Zoom Q+A:
Q+As will take place via Zoom. We recommend downloading the Zoom app in advance onto your computer or smartphone. You can create an account to log-in, but it is not a requirement.

Conversations will become live on the scheduled Q&A start time.

At the scheduled start time, click on the access link sent in the email on the day of the event, enter your email and full name, and the conversation will automatically start once all panelists are ready.

Q+A etiquette:
Please engage respectfully. Any inappropriate or offensive conduct or comments during the Q&A may cause you to be removed from the Q&A session by our system administrator.

Asking questions during Q&A
The moderator will choose which questions to direct to the panelists based on relevance and time restrictions. We do not guarantee all or questions will be answered, or the order in which they are answered.

If your question is addressed to a specific panelists, please mention who in the beginning of your question.

Please keep questions short and concise.

Please only submit one question. Instructions on how to submit questions will be given at the beginning of each live event.

HOW LONG DO I HAVE TO WATCH A MOVIE AFTER I RENT IT?

48 hours
You can access the movie you rented for 48 hours after you complete your order. During that time you can watch it as many times as you like and you can begin viewing it right away.

HOW CAN I ACCESS MY PURCHASED MOVIES?

Immediately online or later from your account
After completing your order, the film will immediately become available for you to watch on the site. Pay-per-view films will be available for 48 hours from purchase. 

CAN I DOWNLOAD THE MOVIE I RENTED?

No
You can only watch streaming versions of films on the site.

CAN I USE ISRAELFILMCENTERSTREAM.ORG FROM ANYWHERE IN THE WORLD?

Not at the moment, USA territories only
Anyone can browse our catalog and find out information about the films, however only users in the U.S.A. can complete an order and stream movies on this site.

ARE YOU GOING TO BE ADDING MORE FILMS TO THE CATALOG?

Yes!
Yes, we constantly identify more great films to add to our service. We also invite you to make suggestions and recommendations for additional films you’d like to see on IsraelFilmCenter.org/stream by filling in the contact form, or emailing: IFCStream@jccmanhattan.org

WHAT ARE THE MINIMAL REQUIREMENTS FOR STREAMING FILMS?

A high-speed connection

Minimum Windows Requirements: 
*Intel Pentium 4 2.33GHZ or equivalent processor with a minimum of 512MB of memory 
*Microsoft Windows XP SP2 or Microsoft Windows Vista, or Windows 7 
*Internet Explorer 6.0 with Service Pack 2 or above, or Firefox 2.5 or above
*Adobe Flash Player 10.0 or above
*Sufficient Internet connection bandwidth, 800kbps or higher for smooth playback experience 
*Free hard disk space: 300 MB 
*Video adapter and monitor: Super VGA (1024×768) or higher.

Minimum Mac Requirements: 
*PowerPC G3 600 MHz 
*Pentium III 1GHz 
*Mac OS X 10.4+ 
*Macromedia Flash Player 10.0 
*Internet connection bandwidth: 750 kbps (DSL/Cable or higher) minimum, or higher recommended. 
*Free hard disk space: 300 MB 
*Adapter and monitor: Super VGA (1024×768) or higher

IS MY CREDIT CARD AND PERSONAL INFORMATION SAFE AND SECURE?

Yes
Your personal information and credit card information is encrypted for security when you submit it to us. Furthermore, credit card information is not stored. We do not share any personal information.

CAN I STREAM FILMS TO MY COMMUNITY OR IN MY CLASSROOM?

No
Content on Israel Film Center Stream is intended for individual viewing only, in a home-viewing setting. Any other screening should be approved by the film’s distributor. Distributor information is listed for each film.

CAN I CANCEL MY PREMIUM SUBSCRIPTION?

Yes
You may cancel your subscription at any time by logging-in, and clicking on “Cancel Subscription” in your account information. Your premium access will immediately end, and you will no longer be charged for your monthly subscription.