FAQ

ACCESSING VIRTUAL FILM EVENTS:

When can I watch the films and join live Q+As?

Films will be available for streaming online through Eventive on select dates.  Kiss Me Kosher and Here We Are are only available to those in NY, NJ, and CT. Honeymood and Asia are only available to those in the US.
The live Q+A schedule is available on the schedule page. Zoom links are included on each film page on Eventive and will be sent in reminder emails the day of each live event. Tickets will provide you access to film and specific filmmaker panels and can be purchased in advance or during these dates.
There are a limited number of tickets available for each event.

How will I receive access to the film and Q+A after purchasing a ticket?

Films will automatically become available on the Eventive platform. You will receive an email reminder. Films have a limited window to start watching a film. Please check details on the film pages directly. To start watching a film, go to that film page on Eventive and click the “Watch now” button.
Once you begin watching a film, you will have a limited amount of hours to complete your viewing. This viewing window cannot be extended. Please check individual film pages and confirmation emails for exact viewing window restrictions.
You can see all of the virtual films you have ordered in your content library here.

How can I watch a film on my TV?

Please check the Eventive FAQ for specific details.
If you have an Apple TVChromecast (3rd gen or later), or a smart TV enabled with AirPlay or Chromecast, set your computer, mobile device or browser to “AirPlay” or “cast” to the TV device. Unlock the program on Eventive Virtual, then set your player window to full-screen using the icon at the lower right.
Chromecast will work on select Android devices, see instructions above. Chromecast on iOS devices are not compatible with the Eventive platform.
See Eventive’s detailed instructions for their dedicated Apple TV and Roku apps in their FAQ here.
Important note: Due to content protection restrictions, the Screen Mirroring feature on Smart TVs and other devices cannot be used. Many browsers built into Smart TVs and other devices will NOT allow protected content to play.
You can also directly connect a laptop or computer using an HDMI cable.

Will there be a Q+A with filmmakers after the films?

There will be a live moderated Q+A with filmmakers via Zoom on scheduled dates and times. Audiences will be able to submit questions to panelists during the live Q+A. Recorded versions of the Q+A will be available as well on our YouTube channel the after the festival concludes.

Are the virtual screenings available to users located outside the US?

Unless otherwise stated, streamed films and conversations will only be accessible to people located within certain US territories due to screening rights restrictions. 

I won’t be able to watch the film or join live Q+As during the festival dates. Is there a way for me to still watch the film?

No, the films will be available only on select dates (please check each individual film page for exact restrictions). Q+As, however, will be recorded and uploaded to our YouTube channel.

Can I share the screening link with others?

No. Links to films are only for the personal viewing of the individual who purchased a ticket. You may not forward or share the link with others.

Will tickets be available for purchase throughout the week of the festival?

Yes. For most events, tickets will be available throughout June until the final day of each film’s viewing window. There are a limited amount of tickets available for each event. 

I ordered a festival pass. Now what?

You can now order film/event tickets with your pass in our Virtual Cinema. You must register for each event individually. Tickets can sell out so please order tickets as soon as possible. Passes cannot be used for Opening Night event or the in-person Honeymood screening.

How to use a festival pass:

After you have successfully order a Virtual Festival Pass, you can now order film/event tickets with your pass in our Virtual CinemaYou must register for each film/event individually still. Your pass does not grant access to programs, you must use it to order individual tickets. Tickets can sell out so please order tickets as soon as possible. Opening Night is not eligible for passes.

After purchasing a pass, your pass will be connected to your Eventive account. You can now go to our virtual cinema here and order films (be sure to be logged in to your Eventive account). To use your pass, select “Unlock film” and then chose your payment method. To use your pass, use the payment method “Pre-order with “PASS NAME” ($0)”.
Our box office team can also assist you, they can be reached at filmboxoffice@mmjccm.org.


IN-PERSON FILM EVENTS

What health and safety procedures will be in place for film events at the JCC?

When you arrive at the JCC, please head up to the roof via the elevators where staff will check your ticket and, as needed, your proof of vaccination (see below).

Attendees who can show proof of full vaccination (are two weeks post final shot), are no longer required to wear masks during events. Audiences can show proof of vaccination by displaying either their vaccination card (or a photo of that card) or the New York State Excelsior app. 

We ask that attendees enter the building with masks on and wear masks in certain shared spaces including the entry, lobby, elevators, and bathrooms where it’s also more difficult to maintain social distance. And if you’re not vaccinated, we ask for your commitment to continue wearing a mask during your visit. 

This event will have socially-distant seating for those who do not have proof of vaccination or were not yet vaccinated. Those who are vaccinated may also sit in socially-distant seating

There is an accessible bathroom available. Attendees may also use the bathrooms in the lobby prior to going up to the roof.

Click here for the JCC’s policy for dealing with suspected COVID-19 cases.

What happens when I arrive at the JCC for a film event?
Masks are required for entry
Please bring a JCC ID (or other valid photo ID), your ticket, which can be displayed on your phone, and, as needed, your proof of vaccination
JCC Staff members will check your ticket and, as needed, your proof of vaccination

Where will in-person screenings take place?
Screenings will take place on the rooftop. In the event of inclement weather, events will be moved indoors in the JCC. If you are not comfortable attending an indoor event, you may request JCC credit from filmboxoffice@mmjccm.org

HOW TO USE ZOOM FOR LIVE Q+AS:

Joining a Zoom Q+A:

Q+As will take place via Zoom. We recommend downloading the Zoom app in advance onto your computer or smartphone. You can create an account to log-in, but it is not a requirement.

At the scheduled start time, click on the access link on directly on the Eventive page or in your access email, enter your email address and full name, and the conversation will automatically start once all panelists are ready. Conversations will become live on the scheduled Q+A start time.

Once joining the conversation, you have the option to turn on your camera to be visible to audience and panelists. Microphones will remain muted unless opened by the admin for you to ask a question.

Asking questions during Q+A

Questions to panelists can be submitted throughout the Q+A by typing them in the Chat feature on Zoom. You may also use the “Raise Hand” function. The moderator will choose which questions to direct to the panelists based on relevance and time restrictions. We do not guarantee all questions will be answered, or the order in which they are answered.

If your questions is picked – you will be notified via the Zoom Chat by a festival producer. When it is your turn to ask a question – the moderator will call your name, and your mic will be un-muted for you to ask your question live. If you do not want to ask your question live, please mention when submitting it in the chat for the moderator to read it out.

Please only submit one question, and keep questions short and concise.

Q+A etiquette:

Please engage respectfully. Any inappropriate or offensive conduct or comments during a Q+A may cause you to be removed from the Q+A session by our system administrator.